FAQ
Frequently asked questions
Everything you need to know before your first visit.
- Do I need a referral?
- No referral is needed to see our chiropractors, massage therapists or Chinese medicine practitioners. You can book online or call the clinic.
- Can I claim on private health insurance?
- Yes. If your extras cover the service you can claim on the spot with HICAPS at either clinic and pay only the gap.
- What should I bring to my first appointment?
- Bring your private health card, any relevant scans or reports, and wear comfortable clothing you can move in.
- Do I need a referral to see a chiropractor?
- No referral is required. You can book directly online or by phone at either our Richmond or Bundoora clinic.
- How long is a remedial massage appointment?
- Appointments are typically available in 30, 45 and 60 minute options. Choose the length that suits when booking online.
- Does acupuncture hurt?
- Acupuncture needles are extremely fine. Most people feel little more than a light sensation, and many find treatments deeply relaxing.
- Is infrared the same as UV or microwave radiation?
- No. Infrared heat is the natural radiant heat emitted by the sun, and is entirely different to microwaves or ultraviolet radiation. It has been used safely in health and human movement applications for decades.
- Are there any contraindications?
- Radial Shockwave Therapy is safe for most people, but may not be suitable if you are pregnant, have a blood clotting disorder or take blood-thinning medication, have an active infection or open wound in the treatment area, or have a pacemaker or implanted medical device near the site.
- How soon after an injury should I be assessed?
- Early assessment usually helps. It gives you clarity on what's happened and what to do in the first few weeks, which is often when the biggest difference is made.
- How is a clinical nutritionist different to a general nutrition coach?
- Clinical nutritionists are university-trained in the clinical application of nutrition, and can order and interpret functional and pathology testing to inform an individualised treatment plan.
- Can I buy supplements without an appointment?
- Practitioner-only products require a practitioner recommendation. Speak with our team and we'll let you know what's involved.
Explore our services
Chiropractic
Gentle, evidence-informed chiropractic care for back pain, neck pain, headaches and postural concerns.
Chiropractic detailsRemedial Massage
Hands-on massage and remedial massage therapy to release tight muscles, improve mobility and support recovery.
Remedial Massage detailsRadial Shockwave Therapy
Evidence-based acoustic wave therapy for stubborn tendon pain and chronic soft-tissue injuries.
Radial Shockwave Therapy detailsReady to Feel and Move Better?
Book an appointment with the Uprise Health team in Richmond or Bundoora.